Course Description

This online course is Video-Based training intended for individual students to take from any computer with internet access. After completion of the course and short exam, you receive a Certificate of Training that can be printed off and kept for record. 

Important Note: Access to this course is limited to 30 days or until complete. 

Course Creator

Kris Moloney

I am a former Police Officer with 18 years of experience and a retired Army Captain and Company Commander. I have certifications in a number of specialties to include Crime Prevention, Security Assessments, and the Crime Free Program. I also have a Bachelor’s degree in Ministry and a Master’s degree in Organizational Leadership from Northwestern College in St. Paul, Minnesota.

Course curriculum

  • 1

    Section 1 - Introduction

  • 2

    Section 2 - What is Verbal De-escalation?

    • What is Verbal De-escalation?

    • Review Questions

  • 3

    Section 3 - Engaging with the Subject

    • Engaging with the Subject

    • Review Questions

  • 4

    Section 4 - Verbal Strategies that Work

    • Verbal Strategies that Work

    • Review Questions

  • 5

    Section 5 - Maintaining Personal Control

    • Maintaining Personal Control

    • Review Questions

  • 6

    Section 6 - Issuing Verbal Commands

    • Issuing Verbal Commands

    • Review Questions

  • 7

    TEST QUESTIONS

    • Verbal De-escalation Test

Reviews

5 star rating

Good, no changes.

Chris Watkins

Good, no changes.

Good, no changes.

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5 star rating

Course review for Dealing with Disruptive Persons using V...

Tim Hazlette

De-escalation training has become the new norm and frontier for public safety personnel. This module establishes the foundation to assist practitioners to su...

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De-escalation training has become the new norm and frontier for public safety personnel. This module establishes the foundation to assist practitioners to successfully communicate with good outcomes.

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5 star rating

Deescalating Disruptive Persons

James Key

This is the first training that I have heard or read that heavily submits to Biblical truth. Praying for the person and allowing insults to "roll off your b...

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This is the first training that I have heard or read that heavily submits to Biblical truth. Praying for the person and allowing insults to "roll off your back" places the outcome of the situation into God's hands, not our abilities. Great training.

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5 star rating

Title was very fitting to information presented.

Cary "Travis" Martin

Very informative and thorough. Many scenarios to help safety team members avoid escalating levels of threats in a church.

Very informative and thorough. Many scenarios to help safety team members avoid escalating levels of threats in a church.

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5 star rating

De-Escalation is very important!

Jeffry Butter

The course is very helpful and necessary. Solid explanations of what to do and why it works.

The course is very helpful and necessary. Solid explanations of what to do and why it works.

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5 star rating

Excellent

James Langton

Excellent

Excellent

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5 star rating

Verbal Deescalation

James Holt

This was an excellent course, I feel it will be very helpful for myself and all of our security team and I will encourage them to take this course

This was an excellent course, I feel it will be very helpful for myself and all of our security team and I will encourage them to take this course

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5 star rating

Dead on

JACK LYON

To the point, no time wasted.

To the point, no time wasted.

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5 star rating

Dealing with disruptive persons

JuJu Fogle

Full of great information which I hope I don’t have to use, but if I do I do!

Full of great information which I hope I don’t have to use, but if I do I do!

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5 star rating

Good material, nice to have it church specific

Philip Peters

I am looking at taking your entire course having been a part of my church's team for a while now. When I went through my state's private security training m...

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I am looking at taking your entire course having been a part of my church's team for a while now. When I went through my state's private security training much of that course material was, understandably, non-church security specific. Decided to take this course as a trial run before purchasing the rest of the course and I am thankful I did. Having course material that is presented from a church's need is quite helpful. Well done.

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5 star rating

Deescalating Disruptive Persons

Gil Perez

Good insight. Covered a lot of different scenarios. Levels of escalation training provided.

Good insight. Covered a lot of different scenarios. Levels of escalation training provided.

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5 star rating

Very informative

Jerry Miller

Very well thought out curriculum.

Very well thought out curriculum.

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5 star rating

Dealing with Disruptive Persons using Verbal Deescalation

Derek Parker

Excellent advice with a straightforward plan.

Excellent advice with a straightforward plan.

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5 star rating

Interesting Course

William Siefers

This course opened my eyes to better ways of dealing with situations involving people and some situational awareness as well as personal awareness.

This course opened my eyes to better ways of dealing with situations involving people and some situational awareness as well as personal awareness.

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5 star rating

Much to learn

Frank Riess

Great insights layout simply but directly.

Great insights layout simply but directly.

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5 star rating

Excellent Resource

Leonardo Martinez

5 star rating

Deescalating Disruptive persons

William Cromb

Well presented and I liked the fact prayers were brought into the deescalation and emphasizing with the individual.

Well presented and I liked the fact prayers were brought into the deescalation and emphasizing with the individual.

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5 star rating

Very good

Oscar Broome Jr.

Like it

Like it

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5 star rating

Discisiple Coordinator

Joe Chine

Well designed course!

Well designed course!

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5 star rating

Appropriate

jeffrey copperthite

Good course.

Good course.

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