Dealing with Disruptive Persons using Verbal Deescalation

Deescalating Disruptive Persons v4

This detailed course provides training and information on the concept of verbal de-escalation, and the important role it plays in church security. It teaches basic skills necessary to calm agitated individuals and defuse potentially dangerous situations.

[Online Course] For the most part, people come to church with the intention of worshiping God and enjoying fellowship with others. However, some individuals entering the church will cause disruptions, whether through bringing family-related arguments to church, due to mental illness, drug or alcohol intoxication, or other problems. It is vital that your Church Safety Team is prepared to handle these situations correctly. 

The Dealing with Disruptive Persons Using Verbal De-Escalation course provides the information and training necessary for your Church Safety Team understand how to approach a disruptive person without putting them instantly on guard, or triggering their flight or fight response. It also details how to communicate with disruptive individuals to defuse the situation and de-escalate things. 

IMPORTANT NOTE: This course is licensed for One Individual Student and Expires 30 Days after enrollment. For Discounted Group Rates, contact Sheepdog Church Security at

Kris Moloney
Kris Moloney

About the Course Creator

The Sheepdog Church Security team includes Researchers, Writers and an Instructional Designer, who spend countless hours developing Safety and Security materials for Houses of Worship. All our course materials come from Nationally Recognized resources and Subject Matter Experts. 

Kris Moloney oversees it all, ensuring the materials are Realistic and Relevant for the Church. He continues to serve as a Volunteer Safety Director and he has led this two campus team since 2009. 

Additionally, he was a Police Officer for over 18 years. He is a retired Army Captain and Company Commander. He has certifications in a number of specialties to include Crime Prevention, Security Assessments, and the Crime Free Program. He also has a Bachelor’s degree in Ministry and a Master’s degree in Organizational Leadership from Northwestern College in St. Paul, Minnesota.

Course Curriculum

Section 1 - Introduction
Section 2 - What is Verbal De-escalation?
Section 3 - Engaging with the Subject
Section 4 - Verbal Strategies that Work
Section 5 - Maintaining Personal Control
Section 6 - Review and Questions

What others have been saying about this course:

James Holt

Verbal Deescalation

This was an excellent course, I feel it will be very helpful for myself and all of our security team and I will encourage them to take this course

Earl Decker

Interaction review

Good course. Highly recommended it. I used it for church security.

Joe Chine

Discisiple Coordinator

Well designed course!

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We are so sure you’ll be happy with your purchase that we offer a “30-Day Money-Back Guarantee” to ensure you are satisfied with our course. If for any reason you wish to discontinue using our materials, we will promptly issue a refund.